**SUPPORT SERVICE OPERATING REGULATIONS**
The technical support service is responsible for the following tasks:
* Responding promptly to client tickets within the framework of administration policies;
* Blocking accounts without prior notice to users in case of violation of service terms;
* Notifying clients in advance about scheduled technical maintenance on servers.
The technical support service is **NOT** responsible for the following tasks:
* Installing and configuring (scripts, game builds, plugins, models, configurations, maps, and any game modifications not included in the standard game server, as well as their add-ons, etc.) and programs, even if the client is unable to configure them independently;
* Performing operations on behalf of the client that they can carry out themselves using the hosting control panel;
* Providing technical support to individuals who are not clients of usagameservers.com;
* Configuring software on the client's personal computer;
* Providing training on computer operation or other software;
* Responding to questions that lack meaningful content, contain a large number of syntactic and grammatical errors, or are not directly related to the duties of the technical support service.
The technical support service operates from **9:00 AM to 7:00 PM** daily, without weekends or breaks.
Monday, September 13, 2021
